For inquiries and support, please contact us using the information below. Our team is committed to providing timely and effective assistance.
Contact Details:
- Email: [email protected]
- Service Hours: 9:00 AM – 7:00 PM, Monday through Friday.
Inquiries received during business hours will be addressed as soon as possible. For quick reference, please consult our comprehensive FAQ section.
Frequently Asked Questions
Order Management
- Order Cancellation Policy: Orders are eligible for cancellation provided they have not yet been dispatched from our warehouse. Upon approval, a full refund will be issued for the cancelled items. Refunds are not applicable for cancellations arising from a change of mind.
- Order Modification Policy: Requests to modify an order must be submitted prior to dispatch. For optimal processing, please contact our support team within one hour of your order placement. (Service available on business days only).
Shipping Information
- Order Dispatch: Order processing occurs on business days (Monday-Friday). Dispatch typically follows within 1-3 business days. Please anticipate potential processing delays during peak operational periods.
- Delivery Timeframes:
- Standard Delivery: 6-12 business days.
- Please note that delivery timeframes are provided as estimates and are subject to factors outside of our control, including logistical delays and force majeure.